I didn't receive my confirmation or password reset email+
Check your
spam or junk folder — our emails sometimes get filtered there, especially on Yahoo and Outlook. If you find it: 1) Mark it as "Not spam", 2) Open the email, 3) Click the link inside.
Tip: Add
noreply@send.propvideoai.com to your contacts or safe senders list so future emails always land in your inbox.
What technology do you use?+
We use state-of-the-art generative AI models running on cloud GPU infrastructure. Specific providers and model versions are proprietary and updated regularly.
Is my credit card information safe?+
Yes. All payments are processed by Stripe, a PCI-compliant payment processor used by millions of businesses worldwide. We never see, store, or handle your credit card information — it goes directly to Stripe through their secure, encrypted checkout.
How long does video generation take?+
Typically 2–5 minutes per video, depending on current demand and the complexity of the input image.
How do credits work?+
Each video generation costs 1 credit. When you purchase a credit pack, credits are added to your account instantly. Unused credits never expire.
What image formats do you support?+
JPG, PNG, and WebP. For best results, use a high-resolution image (at least 1024×1024) with clear subject focus.
What happens to my uploaded images?+
Your images are used solely to generate your video and are then automatically deleted from our servers. We do not train on or reuse your content.
Can I get a refund?+
If a video fails to generate, your credit will not be deducted. No refunds.
Do I need to write a prompt?+
No. Just upload your property photo and click Generate. Our AI automatically applies the optimal camera movement and style for real estate videos — no prompt writing needed.
How do I contact customer support?+